Because of its designation as an essential business, the Quad Plus facility was working at full capacity throughout the many closures across the country. We also carry an abundant inventory of parts in stock and have many resources and vendors who can supply additional parts on short notice when needed. This allowed the customer to have the confidence they needed to bring their emergency repairs to us.
Upon inspection of the drives, we found that all eight of the drives had open fuses due to a power surge. We had all the fuses in stock and were able to replace them and fully test the units for proper operation immediately. We provided recommendations for obtaining spare drives to the customer as well as field service for inspection of their incoming voltages and motor applications to prevent future production interruptions.
The customer also required space to continue working and communicating with their customers and production facility while we were repairing their drives. Due to the critical nature of their business, we were happy to supply one of our conference rooms to serve as a temporary office for the customer while he waited.